What are my delivery options?
When placing a Vital Records request on iKan, you have two delivery options to choose from:
See below for more information about each delivery option:
Standard Mail
How long does it take to process?
Certificates are delivered via USPS regular mail 7-10 business days after the payment has been successfully processed.
Where will the certificate be sent?
The certificate will be mailed to the address selected when the order was placed.
Will Call Pickup
How long does it take to process?
Certificates are generally ready within the same business day or the following business day.
How will I know the certificate is ready to be picked up?
You will receive an email notification when the certificate is ready to be picked up. It will look similar to this:
Do I need to bring anything for a Will Call pickup?
Yes! The "requestor" must be the person that picks up the certificate. They must bring a current, valid government-issued photo ID, and any additional requirements outlined in your email receipt.
Where is Will Call pickup?
Will Call pickup is at the KDHE Office of Vital Statistics in Topeka, KS:
KDHE Office of Vital Statistics
Curtis State Office Building
1000 SW Jackson, Suite 120
Topeka, KS, 66612-2221
Walk-in Customer Service house are from 9:00 a.m. to 4:00 p.m., Monday through Friday, except on holidays.Telephone Customer Service hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays.