Help Center

New to iKan? We’ll help you renew a vehicle, renew driver's licenses, obtain vital records, and more.

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  • Add a payment method plus-icon minus-icon

    Follow the directions below to add a payment method to your iKan profile:   1. Sign in to iKan, and click on the profile icon located in the top right-hand corner of the webpage.   2. Scroll down to the "Payment Methods" section and click Add Pay...
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  • Remove a payment method plus-icon minus-icon

    Follow these steps to remove a payment method from your iKan profile:    1. Sign in to iKan, and click on the profile icon located in the top right-hand corner of the webpage.     2. Click Edit on the payment method you would like to remove.    ...
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  • Where can I find my receipt? plus-icon minus-icon

    After your payment is complete on iKan, you will receive an email confirmation receipt, and a receipt will be stored in the "Receipts" section of your profile. Note: If you proceeded through the transaction as a guest user, you will not be able to...
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  • Why did my payment fail? plus-icon minus-icon

    If you received an email notification that your payment failed, please click on the blue Update Payment Method link in the email to fix your payment information. If you choose not to update your payment information, your transaction will likely be...
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